Job Description
Our client, a hedge fund with global offices, is actively seeking an end user support engineer to join their team in Hong Kong.
The role :
- Investigating, diagnosing, researching, tracking, and resolving intricate technical issues
- Escalating problems and facilitating user support from external entities or other IT units as required
- Delivering exceptional customer service to end users, traders, and senior management
- Collaborating effectively within a cooperative and global team setting
- Managing incident response for critical company-wide matters by escalating and coordinating as necessary
- Addressing technology concerns spanning hardware, software, user accounts, trading setups, operating systems, and mobile devices
- Engaging in technical partnerships with other Infrastructure teams and business IT units as appropriate
What you offer :
3+ years of relevant experience in a fast-paced corporate environmentGood knowledge of Windows, MacOS, Linux, iOS, and Android platformsSolid knowledge of MDM and corporate device managementGood knowledge of Active Directory, DNS, DHCP, Microsoft Exchange, TCP / IP, and VPN servicesAzure Virtual Desktops (AVD) exposure highly preferredFunctional understanding of messaging platforms, collaboration tools, video conferencing solutions (e.g., WebEx, MS Teams, Zoom), A / V setups, and conference room technologiesStrong communication skills to convey information effectively and professionally to audiences of varying technical backgrounds and seniority levelsFluency in EnglishThe sell :
Reputable brand name that will open doors for your career in the futureCompetitive salary