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End User Support (12-month contract) - Hong Kong (2 headcount)
NLS Executive SearchHong Kong23 days ago
Job description3+ years of relevant experience in a fast-paced corporate environment Good knowledge of Windows, MacOS, Linux, iOS, and Android platforms Solid knowledge of MDM and corporate device management Good knowledge of Active Directory, DNS, DHCP, Microsoft Exchange, TCP / IP, and VPN services Azure Virtual Desktops (AVD) exposure highly preferred Functional understanding of messaging platforms, collaboration tools, video conferencing solutions (e.g., WebEx, MS Teams, Zoom), A / V setups, and conference room technologies Strong communication skills to convey information effectively and professionally to audiences of varying technical backgrounds and seniority levels Fluency in English Reputable brand name that will open doors for your career in the future Competitive salary
Job Description
Our client, a hedge fund with global offices, is actively seeking an end user support engineer to join their team in Hong Kong.
The role :
- Investigating, diagnosing, researching, tracking, and resolving intricate technical issues
- Escalating problems and facilitating user support from external entities or other IT units as required
- Delivering exceptional customer service to end users, traders, and senior management
- Collaborating effectively within a cooperative and global team setting
- Managing incident response for critical company-wide matters by escalating and coordinating as necessary
- Addressing technology concerns spanning hardware, software, user accounts, trading setups, operating systems, and mobile devices
- Engaging in technical partnerships with other Infrastructure teams and business IT units as appropriate
What you offer :
The sell :
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Hong • Hong Kong