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Guest Services Supervisor客戶服務督導
Royal Pacific Hotel 皇家太平洋酒店Hong Kong30+ days ago
Job descriptionDiploma or above in hospitality management or related disciplines A minimum of 4 years relevant experience preferably in hotel industry Knowledge of Opera System is must Pleasant personality, customer-oriented with good communication and interpersonal skills Good command of both spoken and written English and Chinese
Responsibilities :
- Provide outstanding services and ensure customer satisfaction
- Address customer concerns and complaints promptly and professionally
- Plan and assign workloads for Front Desk associates
- Supervise associates in their assigned job duties
- Assist department heads for maintain smooth operations and handle ad hoc projects
Requirements :
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Supervisor • Hong Kong