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Front Desk Associate
Rosewood Hong KongHong Kong SAR30+ days ago
Job descriptionMinimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity Knowledge of Opera system will be an advantage Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail High standards of professional manner with exceptional communication skills Excellent command of spoken English, Cantonese and Mandarin is a must Fresh graduates with related education background are also considered
Job Description
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Essential duties and responsibilities
- Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
- Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
- Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation
Requirements
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Associate • Hong Kong SAR