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SENIOR CUSTOMER SERVICE OFFICER (28K-30K) – Europe MNC truck vehicle equipment machine automotive (Kwai Fong / 5 days)

SENIOR CUSTOMER SERVICE OFFICER (28K-30K) – Europe MNC truck vehicle equipment machine automotive (Kwai Fong / 5 days)

JPC Texson LtdHong Kong
30+ days ago
Job description

THE COMPANY :

  • European multinational company
  • Brand owner, manufacturer and marketer : forklift, truck & warehouse equipment
  • Hong Kong office : sales & after-sales service office
  • We are looking for  SENIOR CUSTOMER SERVICE OFFICER  – with details as follows :

THE JOB :

  • Report to Customer Service Manager
  • Focus on establishing strong customer relations with identified customers and fleet customers including on-site visits.
  • Setup of SLA (service level agreements) / dashboard for the identified customers.
  • Review and assess customer service contracts and rental contracts with for the identified customers, working closely with Sales Manager to minimise termination of contracts.
  • Ensure that Salesforce CRM for identified customers are kept up to date to provide data driven decision making. For example : accurate labour and parts costs in customer profitability report to drive contract renewal decision.
  • Work on used trucks and used parts management as part of rental fleet returns in optimizing rental fleet utilization and rental margin.
  • Work on continuous improvement of customer service operations based on internal feedback (sales teams) and external feedback (customers, survey follow-up).
  • Coordinate and manage customer service projects and initiatives as required by management.
  • Tertiary education
  • 5+ years customer service or related experience
  • 2+ years supervisory or senior level
  • Experience in automotive / vehicles / trucks is a big plus
  • Knowledge in after-sales service / service contracts / rental contracts is a big plus
  • Excellent verbal communication, and the ability to convey important information clearly and effectively.
  • People person, able to provide excellent customer service.
  • Quick decision-making and problem solving abilities.
  • Confident, proactive, and willing to take on workplace challenges.
  • Proficiency in CRM systems. Experience in Salesforce a plus.
  • Proficiency in MS Office applications
  • 5 days work
  • Annual leave : 12 days
  • Birthday leave
  • Medical & dental insurance

    • TO APPLY for this job or similar jobs : Please attach your CV with salary expected to    https : / / www.cpjobs.com / hk / job / senior-customer-service-officer-28k-30k-eu...

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    Customer Service Officer • Hong Kong