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Executive, Training & Quality Assurance
HKThong kong HK, HK18 days ago
Job descriptionHigh Diploma or above Over 2 years of relevant call centre or quality control experience, with 1 year of supervisory experience. Strong service awareness, focus on customer satisfaction Good at coaching skill Proficient in Microsoft Office software.Good in Cantonese, Mandarin, and English (verbal and written).
Job duties : -
- Monitor frontline customer service work, identify and resolve quality issues.
- Provide coaching or training based on employee issues to ensure service quality.
- Conduct quality analysis and provide assessment reports.
- Compile and maintain training materials, arrange training courses.
- Train new employees and convey service quality standards.
- Plan and arrange coaching or training to ensure service quality.
- Travel to China (GZ) occasionally
Job requirements : -
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Quality Assurance • hong kong HK, HK