Customer Service Officer

Job description

Role Overview :

Handle hotline enquirers and resolve customer requests via various means

Provide prompt and courteous services to clients with positive problem-solving capabilities

Liaise with internal parties to resolve enquirer and follow up with client

Provide daily support to supervisor and participate in ad hoc projects

Ideal Profile :

University graduates is preferable

At least 3 years relevant working experience in call center

Pleasant and possessing sound interpersonal skills

Strong sense of responsibility and attentive to details

Candidates with less experience can be considered as Assistant Officer