Customer Service Representative / Officer

Responsible for supporting existing company policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.

Position Responsibilities :

Handle enquiries and requests of on Individual Financial Products administration arising from agents.

Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

Provide support to management and recommend productivity / service improvements.

Ensure accuracy and compliance of all requests to be completed with good quality standards.

Support to management and recommend productivity / service improvements.

Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifications :

3+ years of customer service experience preferred but not a must

HKDSE / HKCEE / diploma qualification will be required IIQE 1,3,5 will be preferred

Preferably worked previously in a call centre / service centre environment

Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

Excellent telephone manner with good interpersonal skills

Mature and pleasant personality

Self-motivated and able to work independently

Excellent service attitude and able to follow through on commitments to customers

Adherence to quality standards

Fast and accurate typing skills (over 45 wpm) and PC literate in Word / Excel

Good communication skills in English and Chinese, both written and spoken

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid