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Assistant Concierge Manager
Goodwell Property Management LimitedHong Kong30+ days ago
Job descriptionDegree / Diploma in Hospitality / Tourism Management or related disciplines At least 6 years relevant experience with at least 2 years at supervisory level Excellent communication, interpersonal, coaching, problem solving and negotiation skills Strong proven record of leading and motivating a team to achieve management targets Excellent written and spoken English, Cantonese and Putonghua Proficient in Microsoft Office applications (Word, Excel, PowerPoint) Shift duty and work on weekends / public holidays required
Responsibility :
- Assist to manage the concierge team to achieve total customer satisfaction including training up team members to better utilize of resources, maximize productivity and professionalism in handling customers’ enquiries and complaints
- Maintain high quality of service of Concierge Desk
- Manage cases with a sense of responsibility and urgency with a great passion for achieving the best outcomes
- Plan and organize professional events and handle specific enquires
Requirements :
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Assistant Manager • Hong Kong