Talent.com
This job offer is not available in your country.
IT Infrastructure Engineer

IT Infrastructure Engineer

Aptitude AsiaHong Kong, Hong Kong
30+ days ago
Job type
  • Full-time
Job description

Job Responsibilities :

  • Troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with the setup and configuration of devices.
  • Desktop / Laptop / Peripherals / Thin Client / Telephony support including :

o Configure - to reflect global builds template.

o Decommission, install, or add.

o Relocate from desk to desk as required.

o In line with agreed business service levels.

  • Hardware and Software Management
  • Troubleshoot network connectivity issues.
  • Incident Management
  • Lifecycle management
  • Maintain an inventory of IT assets and conduct periodic audits to ensure compliance.

    • Job Requirements :

  • Bachelor's degree in computer science, information technology
  • 2+ years of experience working in a help desk environment or customer support role.
  • Prior experience in providing technical support and troubleshooting in an MNC / Financial Sector is highly desirable.
  • Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite)
  • Passionate about customer services, goes the extra mile.
  • Good command of spoken and written English