Technical Support Engineer

Job responsibilities :

• Analyzing, documenting and communicating to internal / external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Handle goods returns process
• Using knowledge-bases to share information about known issues Qualifications Qualifications :
• College Diploma or above in Electrical Engineering / Mechanical Engineering / Automation or related disciplines.
• 2 - 3 years of working experience is preferred
• Good command in English, Cantonese & Mandarin.
• Good communication skills & good telephone manner
• Have product knowledge of ACB, MCCB, PLC or UPS
• Good PC skills including Word, Excel, PowerPoint What we offer :
• Double pay
• Medical and dental benefits (including spouse and children)
• Annual leave and additional 1 day of birthday leave
• On-the-job Training
• Positive & supportive working environment We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary. (Personal data collected will be used for recruitment purpose only) Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group. Schedule : Full-time Req : 009FBE