Manager, Operations Projects and Initiatives, Macao Branch

We are seeking a dynamic individual passionate about driving projects and initiatives that support our Macau operations. This role involves planning and executing customer-focused process improvements, and accelerating process excellence by use of digitalization and automation. You will have the opportunity to work with cross-functional teams and collaborate with key stakeholders to develop and implement workflows and procedures that ensure service quality and regulatory compliance.

Position Responsibilities :

Manage operation / business projects and assigned tasks from inception to completion, ensuring they are delivered on time and within budget

Streamline processes and use technology to facilitate a better customer journey and enhance sales productivity

Identify business and regulatory requirements, develop and implement initiatives to enhance operational standards and efficiency, ensuring compliance with regulations such as AML, FATCA, CRS, Privacy

Collaborate with various departments to align project objectives and execute them effectively

Monitor project progress and performance, providing regular updates to management

Identify and mitigate risks associated with projects and initiatives

Foster a culture of innovation, teamwork, and continuous improvement within the team

Required Qualifications :

A degree and at least 8 years of relevant work experience in the life insurance industry, preferably in operations

A curious, open-minded, self-motivated, fast learner and team player

Strong analytical skills and a customer-focused mindset

Excellent interpersonal and communication skills with the ability to influence and drive outcomes

Robust project management capabilities

Exceptional attention to detail and organizational abilities to manage multiple tasks and priorities effectively

Proficiency in both spoken and written English and Chinese

Proficient in MS Office, especially PowerPoint and Excel

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid