Position Overview
Essential Duties & Responsibilities
Act as a Brand Ambassador to deliver excellent customer service and build long-term client relationship
Consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives
Lead, coach, and develop a team of sales associates to meet or exceed sales targets
Ensure the sales floor is visually appealing and merchandised according to Ralph Lauren brand standards
Resolve customer concerns and escalated issues promptly and professionally
Collaborate with store management to execute sales strategies and promotions
Support inventory management, including receiving shipments and conducting regular stock counts
Ensure compliance with company policies and procedures
Experience, Skills & Knowledge
Minimum 3 years of retail supervisory experience, with at least 1 year within a high volume luxury retail environment
Passionate in fashion and able to deliver high-standard service to our customers
Excellent in interpersonal and customer service skills with energetic, pleasant and outgoing personality
Strong leadership skills with the ability to inspire and develop talent
Proven track record of meeting or exceeding sales targets
Strong communication and inter-personal skills
Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy
Positive attitudes and passionate in developing a career in retail industry
Sales Supervisor • New Territories, Hong Kong SAR
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