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Associate Technical Business Analyst (19 months Contract ) (Ref : HKR1404141033)

Associate Technical Business Analyst (19 months Contract ) (Ref : HKR1404141033)

PEOBASE LtdPedder Street, Central, HK
30+ days ago
Job description

Our client, a Fortune 500 company, is now seeking a strong and talented Associate Technical Business Analyst (Contract) to join their ITS team to support a multi-system integrated platform for this region.

Reporting to System Manager, the Associate Technical Business Analyst plays a primary support role within the organization responsible for the support of a multi-system integrated platform for the Asia Pacific Region.

In addition to operational support tasks, he / she will perform requirements gathering, project identification, project deployment, training, and other documentation tasks. He / She will provide ad-hoc reporting and participate in application design and quality assurance testing in support of business and project needs. The Associate TBA may work independently for support operations and on small projects. On projects of greater size / criticality they will work under the guidance of Senior Technical Business Analysts or Management.

Responsibilities :

Including Systems Support; Reporting; Quality Assurance; Business Analysis, Training & Development

System Support

  • Support custom or packaged or proprietary applications by responding to customer requests for assistance, documenting the problems and actions taken using appropriate tracking tools, coordinating with other team members as necessary to resolve the problem, and communicating resolution to the customer and other appropriate parties in a timely manner. May provide 24 hour on-call customer support, as necessary for critical production issues that occur outside normal business hours as notified by phone or page.
  • Support customers by identifying and researching problem trends and working with internal or external subject matter experts to correct and proactively prevent further problems by recommending and / or implementing bug-fixes, application enhancements, customer training, or other measures.
  • Support customers by assisting with the execution of daily processes and by providing instructions and steps to enable the customer to take ownership of those processes.

Reporting

  • Make adjustments to existing reports to meet new or changing business needs.
  • Meet with end users to identify reporting gaps. Write reports that fulfill identified business needs and train customers where necessary to run and write ad hoc reports.
  • Run, create, and / or develop system reports to provide information to the business unit / client that ensure the business unit has all the information it needs to make informed decisions in a timely manner and achieve competitive advantage.

    • Quality Assurance

  • Participate in the coordination and implementation of quality assurance activities.
  • Perform QA and work with analysts / developers to manage data conversion.

    • Business Analysis

  • Work with Software Developers and\or vendors to create functional design and document technical specifications.
  • Facilitate meetings in support of project teams and customers. Perform walkthroughs and / or prototype demonstrations.
  • Perform general business analysis activities on projects of medium size / length / risk, such as gathering and documenting business rules, user workflow, and system functional requirements.
  • Create documents and presentations to prepare for the impact of application changes, enhancements, or implementations.
  • Facilitate meetings with customers to determine and prioritize their business and system requirements for specific projects. Document and analyze requirements (e.g. business system, security, conversion, and report) to determine feasibility and recommend business process improvements where appropriate. Develop meeting agendas, minutes, and subsequent communication documents.

    • Training and Development

  • Participate in the creation, documentation, and delivery of training for custom or packaged applications; work with other team members to understand training requirements, application functionality, and documentation needs. Train customers on an individual or ad-hoc basis as needed.
  • Perform training administration and classroom / material preparation as requested.
  • Attend training and undertake self-initiated development activities for personal and career growth.

    • Requirements

  • BS in Computer Science, MIS, BBA, or equivalent.
  • At least 2 years’ experience in software development, report writing, technical support, or related IT experience.
  • Proficient skills using the MS Office suite and process modeling and reporting tools (e.g., Visio, SQL reports, Crystal).
  • Experience with client-server architecture, Web Enabled Applications, and SOA.
  • Experience with structured development methodology.
  • Experience with relational databases and queries.

    • Excellent analytical, problem-solving, debugging and troubleshooting skills

  • Demonstrated ability to multi-tasks

    • Must be a teamwork workers with all levels.

  • Good verbal and written communication skills in English.

    • University degree in Software Engineering, Computer Science, IT related discipline.

    Interested parties please send your full resume in WORD format with your current salary including the Ref : HKR1404141033 in the subject to .

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    Analyst Associate • Pedder Street, Central, HK