Head of Product Delivery Management

Description

Reporting directly to the Chief Product Officer, the Head of Product Delivery Management is the driving force behind the product delivery engine. This pivotal role supports the Product Management Team in annual planning and delivering key objectives to ensure seamless and timely product delivery to the market. As the key driver that transitions product visions from ideation to market impact with precision, this leader orchestrates alignment across teams, turning ambitious goals into tangible outcomes that reinforce Manulife’s reputation for innovation and reliability in the industry.

Position Responsibilities :

Product Delivery Management : Manage timeline and track implementation progress for all jobs to be done for respective lines of business, through the entire development cycle from ideation to feasibility through to post launch reviews. Provide regular status updates to key internal stakeholders pertaining to all new products, post launch feature implementation and change requests.

Agile Product Development : The Head of Product Delivery Management integrates agile practices into all phases of product development, structuring each phase into sprints and serving as the scrum manager. This role involves identifying and engaging the necessary stakeholders for each sprint and ensuring their effective participation. Additionally, the Head of Product Delivery Management proactively addresses and escalates issues as needed to maintain project momentum.

The Head of Product Delivery Management is responsible for conducting comprehensive assessments of all proposed product initiatives, ensuring the collection of product and business requirements from all key stakeholders. This role involves providing precise scope and effort assessments for new product business cases. By overseeing the entire Product Life Cycle process, the Head of Product Delivery Management ensures seamless engagement with Subject Matter Experts (SMEs) throughout the development process, securing their review and approval of pertinent sections within the Product Specifications and Business Requirements Documents (BRD).

Post-Launch Reviews and Tracking : The Head of Product Delivery Management conducts thorough post-launch reviews to evaluate key outcomes and meticulously tracks the implementation of features that were not included at launch. This role ensures that all agreed-upon action items from post-launch reviews are diligently followed through to completion, guaranteeing continuous improvement and alignment with strategic objectives.

Operational Risk Management : The Head of Product Delivery Management is tasked with conducting comprehensive operational risk assessments for new products, proactively identifying potential issues, and accurately reporting any incidents. This role involves diligently tracking post-production errors and implementing effective resolutions, ensuring operational integrity and minimizing risk exposure.

Required Qualifications :

University degree

Recognized qualification in Project Management

LOMA

15 years of relevant experiences at senior PM level with demonstrable record of success

Proven experience in using a range of agile project management methods

8-10 years of management experience in matrix managing multi-disciplinary teams

Proven leadership skills, along with strong process and project management capabilities and experience

Experience in Insurance industry preferred

Preferably with experience in delivering digital products and projects

Proficient in Microsoft Office applications, including Microsoft Project

Basic understanding of insurance systems

Proven leadership, strategic thinking, decision making and execution skills

Strong business acumen, customer, and market focus

Highly developed communication and relationship skills

Ability to balance multiple priorities and dealing with ambiguity

Good communication skills

Strong stakeholders management skills

Project Management skills

Change Management skills

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid