Associate, AM Ops (9 months contract)

Job Description

• Vendor Operations ManagementServe as point of contact for vendors and Account Manager regarding administrative inquiries, including issue resolution, campaign setup, performance monitoring, training, payment support, tool onboarding, and maintaining price parity and offline connections.Resolve vendor queries in a timely and effective manner, ensuring a high level of quality and satisfaction.
• Account Management Escalations : Manage and resolve escalations from Account Managers, identifying root causes and providing sustainable solutions.Collaborate with cross-functional teams to resolve complex issues impacting vendor operations.
• Data Management & ReportingMaintain accurate records of vendor interactions and issue resolutions.Generate and analyze reports to identify trends, recurring issues, and areas for improvement.
• Process ImprovementFlag opportunities to streamline workflows and improve vendor operations processes.Contribute to the development and documentation of standard operating procedures (SOPs).
• Relationship BuildingBuild and maintain strong relationships with partners to foster trust and long-term as a liaison between partners and internal teams, ensuring smooth communication and issue resolution.
• Compliance & DocumentationEnsure all vendor-related processes comply with company policies and relevant regulations.Maintain comprehensive documentation for issue tracking and escalation management.

Qualifications