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Deputy / Assistant Personal Banking Manager - (Contact Centre, Investment Services)
Bank Of China (Hong Kong) LimitedHong Kong14 days ago
Job descriptionDegree or above With qualifications in HKSI will be preferred At least 2 years of relevant working experience in retail banking / financial institution, customer services experience a definite advantage With strong sales and services orientation, independent, self-motivated, customer-centric and able to work under pressure Excellent interpersonal andmunications skills with goodmand of English and Chinese in both verbal and written including Putonghua Proficient in PC applications, such as MS Office and Chinese inputs May required on-shift duty as needed Applicants with less experiences will be considered as Personal Banking Executive Applicants with more experiences will be considered as Personal Banking Manager
Responsibilities
- Deliver quality customer services through various media, including telephone, email, video-call, online text and fax
- Grasp opportunities to cross-sell appropriately
- Identify existing and prospective customers' financial needs, including both products and services
- Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
- Address customer feedback / plaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements :
Job ID 495980
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Manager Banking • Hong Kong