ITO Services Architect (HKM1502021744)

A well-known Global ICT leader which delivers solutions and services to the MNC, is now looking for a ITO Architect to join their team in Hong Kong.

Responsibilities

• Develop a service proposal for the ITO opportunities which will cover Service Desk, Server Management, Data Center Management, Problem and Change Management and Transition
• Understand client’s requirement and work with solution internal delivery teams and / or third parties services providers to meet client’s requirement
• Determine the cost model and resource plan to deliver the solution
• Prepare the proposal, statement of work, RFP response, and contract
• Lead the team to develop the delivery and operating model and transition plan
• Take lead to negotiate with client on service scope, service level agreement and deliverable
• Requirements
• Degree holder of Computer Science or other relevant disciplines
• At least 12 years working experience which 6 years in IT service company
• Expert in IT Outsourcing from a solution design practice
• Good exposure in Service Desk, Server and Data Center Management
• Good in design and delivery of managed services for large scale ITO engagement
• ITIL / PMP certification is preferred
• Excellent presentation and influencing skills
• Good commercial sense and result-oriented