Customer Services, Senior Advisor (General Insurance)
AIA International Limited.Hong Kong30+ days ago
Job descriptionHKCEE / HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above; Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of thepany, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted]; Minimum 3 year's work experience in customer service call centre or frontline counter services, preferably gained from insurance industry. Candidate with less experienced will be considered as Advisor
Responsibilities
- Handle bilingual phone-in and walk-in customer enquiries;
- Handle bilingual emails / livechat enquiries from customers;
- Assist the team in resolving escalated andplicated cases
- Work closely with teammates to provide timely and quality customer services;
- Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
- Handle and support any ad-hoc projects or tasks as assigned.
Requirement :
Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job ID JR-59750
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Customer Service • Hong Kong