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Store Manager

Store Manager

Valiram GroupHong Kong
4 days ago
Job description

About Valiram

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com.

Valiram Brands

  • Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown).
  • Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
  • Accessories (Swarovski, Mont Blanc)
  • Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi).
  • F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party).
  • Watches (Swiss Watch, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega).

Position Summary :

  • Lead the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.
  • Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.
  • Maintain inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts
  • Foster a positive, engaging and ethical working environment

    • Key Performance Indicators

  • Increase sales and maximize profitability of the store
  • Achieve high service standards as per Mystery Shopper score card
  • Ensure all the retail standards are maintained within VG standards
  • Inventory Integrity, managing stock losses and conducting stock counts
  • Responsible for Staff Development & training in the store
  • Responsible to maintain employee engagement & loyalty

    • KEY AREAS OF RESPONSIBILITIES

    Drive the Sales and maximize Profitability

  • Execute the main sales initiatives of the Brand
  • Daily, weekly and monthly action plan to deliver the expected sales results
  • Analyse sales figures, monitor expenses to optimize sales and profits
  • Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses.

    • Achieve High Service Standards

  • Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
  • Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.
  • Work with the team to best handle customer complaints.

    • Maintain Best Retail Standards

  • Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
  • Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
  • Ensure visual merchandising are implemented efficiently.
  • Be vigilant and practice regular checks on staff movements during operating hours

    • Inventory Integrity

  • Work with the store staff to manage inventory and minimize stock losses
  • Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner.
  • Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions

    • Team Leadership

  • Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.
  • Conduct on the job trainings and give proper product trainings / knowledge and lead the floor staff in achieving sales and other store target.
  • Regular store meetings to ensure accurate and consistent communication to the staff.
  • Conduct staff appraisal and quarterly performance review.
  • Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback.
  • Improve staff morale leading to positive and dynamic working attitude.
  • Maintain general and acceptable staff working conditions
  • Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

    • Reporting

  • Ensure the appropriate daily, weekly and monthly reports submission are delivered on time.
  • Any Ad Hoc reports and requests by the Management / Brand.
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    Manager • Hong Kong