Personal Shopper, MR PORTER (VIP Fashion Stylist)

Since launching in February 2011, MR PORTER has established itself as the world’s leading, award winning online destination for men’s style, with an unparalleled product offering from the best menswear and luxury brands, including categories that range from fine watches and lifestyle through to own labels Mr P. and Kingsman.

MR PORTER produces unmatched digital and printed content across its shoppable online magazine, The Journal, and its bi-monthly newspaper, The MR PORTER Post. In 2019, MR PORTER founded MR PORTER Health In Mind, a content and fundraising initiative in partnership with Movember, developed to raise awareness around men’s mental and physical health.

We offer express worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns and multi-lingual customer care and personal-shopping teams who are available 24 / 7, 365 days a year.

MR PORTER are now seeking a talented Personal Shopper to join the team. The role is primarily sales orientated, and will involve in developing and enhancing your customers’ loyalty and spend by utilising your strong customer service and commercial skills whilst building long-lasting and strong relationships with our EIP customers.

Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!

Some of the essentials for you to know are :

Location :  Hong Kong Office

Department Size :  5

Reporting into :  Assistant Personal Shopping Manager

Besides a competitive salary, we can offer you :

Our famous staff discount along with exclusive staff sales

MPF plus voluntary contribution from the company

Multi-purpose insurance

Rental Reimbursement Program

Flexible working

A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing :

Proactively target and build personal relationships with high value customers in the APAC region

Profile customers individually based on their shopping patterns

Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences

Ensure that sales leads are identified and prioritised by analyzing your customer list

Increase the spend of individuals and develop customer loyalty by understanding their needs

Ensure prompt follow up with customers acquired through events and partnerships

Drive and conduct one-on-one appointments with clients wherever possible to develop relationships

Optimise every opportunity to grow the customer base and acquire new high value clients

Achieve monthly and yearly targets and KPIs

Maintain a self-driven awareness of fashion industry, brands / products, and cultural awareness for clients based across different regions

Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy

Work alongside the wider business to understand key trends and increase business acumen

Participate in Client Relations, marketing, and partnership events as required

The type of person we are looking for :

2+ years of experience in customer-facing roles, preferably in luxury fashion

Proven experience within a sales target driven environment, achieving personal sales goals

Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers

Strong commercial awareness in luxury fashion

An eye for detail and good organisational skills is essential

Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferrable

Proficient in MS office, including Word, Excel, PowerPoint and Outlook

Must have the confidence to contribute ideas to the working processes at NET-A-PORTER / MR PORTER – even those outside your day-to-day remit