Customer Service Manager (E-Commerce)

About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!   What Linjer offers A multicultural and inclusive team culture Talented and passionate colleagues committed to excellence Work / life balance with a predictable 9am-6pm work schedule The opportunity to make an impact with your work from day one Exposure to entrepreneurship in a stable business growing 100 %+ every year Accelerated career growth opportunities for high achievers

• Who we’re looking for We are seeking a Customer Service Manager (E-Commerce)  to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.

The position is full-time in our Hong Kong office What You’ll Do Learn all of our customer care processes inside and out  Conduct quality assurance for team members to support development and growth Onboarding new team members Handle and manage tickets via email / other platforms - especially escalated tickets Manage our content database and documentation Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders Frequent reporting to monitor the performance of the team and plan resources Who You Are You have excellent written English You have excellent judgement You're very organized and a great communicator You’re thorough and detail-oriented You love to help people You're coachable and dedicated to continuous personal improvement You’re tech literate and can learn new software with ease You’re passionate about our brand and about what we do Even better : Fluency in other languages We are not able to sponsor visas for this position.

What You Can Expect Responsibilities from Day 1.

Be the owner of your own learning curve.

The possibilities are limitless and depend on you Work in a very dynamic environment and be part of an international team Personal development opportunities with the CEO  If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter.

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