Boutique Admin Officer

Boutique Admin Officer

Customer Experience and Service

Ensure the best customer experience in the Boutique for new sales, Customer service (repairs), and all visitors

Understand, know and be able to explain the product and prices.

Provide customer service to all clientele in the absence of the after sales associate or as needed.

Understand and be able to explain the estimate, repair time and prices

Participate actively in Customer Relationship Management data collection

Be the voice of the customer and share information with boutique management and company personnel.

Boutique Operations

Apply the guidelines to ensure a consistent global and unified concept in the AP House / Boutique

Participate in creating and sustaining the environment which provides superior and best value to the customer. Be responsible for a perfect up keeping of the Boutique at all times :

Clean Boutique in every corner is a must

Know visual display and merchandising guidelines

Current digital material and music to be displayed during opening hours on supporting hardware

Use and stock properly all current marketing materials (catalogues, books, leaflets)

Attire must be impeccable at all times

Showcases and serving trays must be in mint condition at all times

Stock must be impeccable at all times (no fingerprints)

Be accountable for inventory pertaining to replenishment, display and storage of goods inside the vault (aesthetics, protection of the goods, and cleanliness)

Successfully handle requests from clientele pertaining to pricing, availability, and general product information.

Be responsible for the opening and / or closing of the boutique including the ability to work public holidays and week-ends.

Assist supervisor on the daily check of the stock. Receive stock, check and unpack goods.

Work in conjunction with management to maintain accurate and timely inventory update requests and inquiries as indicated.

Use internal PO system for performing invoicing, report extraction, and location transfers.

Use CRM tool to collect customer data

Follow policies at all times such as security (only 3 watches out to be showed to clients at 1 time)

Provide operational support for marketing events taking place in the boutique (products presentation & launches, customer care) under Marketing departments supervision.

Maintain established inventory levels by locating stock in the stockroom and delivering items to the boutique.

Ensure that products are easily accessible, visually appealing and constantly available.

Perform other tasks and projects, as assigned.

Administrative and organizational tasks

Provide secretarial / administrative / back office support to all operations of the Boutique including aftersales (management of invoices, cashier, team planning, etc.).

Support Manager / Boutique Manager in all coordination and administrative tasks.

Use business software applications word processing, spreadsheet, etc.) to prepare correspondence, reports, agendas, etc..

Use as well different tools such as M3, Sugar, etc..

Provide operational support and ensure presence to marketing events.