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Analyst, Client Services & Office Administration (f / m / d)

Gruppe Deutsche BörseHong Kong

30+ days ago

Job description

Your Area of Work :

Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction and report all important clients’ concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner.

Your Responsibilities :

Handle client enquiries and maintain log of client enquiries and complaints
Identify the needs of prospective clients in assigned areas for settlement and custody
Provide solution to customer queries and maintain favorable relationship with clients to enhance their loyalty to the company
Visit and train clients occasionally
Support the Office Manager with clerical and administrative tasks to ensure the efficient operation of the HK office
Ensuring the internal control systems are in place and that office business processes comply with company policies
Review invoices and prepare reports on general expenses and petty cash
Review and update administrative policies and procedures

Your Profile :

Minimum Bachelor’s Degree in Finance and / or Economics or equivalent training

2 to 4 Years Experience in securities / banking business, with experience in custodian bank or securities house preferred

Knowledge of or has done settlements in various markets

Understanding of the process of income processing, corporate actions

Possess fluent spoken Mandarin and Cantonese, and excellent spoken and written English

Outstanding interpersonal skills, customer- and service-oriented

Good working attitude and willing to learn

Excellent communication, analytical and problem-solving skills

Excellent teamwork and able to assimilate him / herself to the company’s corporate environment

Good working knowledge of MS Office

Demonstrated ability to manage multiple tasks and priorities effectively

Location : Hong Kong

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

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Administration • Hong Kong