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Ibank - trading application support (contract)

Ibank - trading application support (contract)

Gravitas Recruitment GroupHong Kong
15 days ago
Job description

Responsibilities

  • Deliver Level 1 and Level 2 technical support to front-office users of critical information systems supporting Equity Prime Brokerage and financing activities.
  • Analyze and document end-user issues, assess their criticality and priority, and resolve them effectively.
  • Escalateplex issues to higher support levels when necessary, ensuring timely and accurate feedback to users.
  • Translate recurring problems into actionable user stories, adding them to the product backlog for prioritization and task planning.
  • Provide regular updates to management on incidents and issues, ensuring strictpliance with technology processes for incident, problem, and request management.
  • Leverage technical expertise to design and enhance monitoring systems using available tools, ensuring they align with business needs.
  • Proactively identify opportunities to improve monitoring efficiency and take the initiative to implement enhancements.
  • Lead investigations to resolve technical issues independently, utilizing strong UNIX and SQL skills to analyze system errors, generate reports, and debug code.
  • Collaborate with developers to enhance the core systems supporting business activities
  • Actively contribute to Follow-the-Sun support model by collaborating with global teams in other regions, and cover in Asia early shift.
  • Maintain openmunication with end users, providing timely updates on escalated issues and resolutions.
  • Coordinate with technology and infrastructure teams to address client needs, expectations, and concerns.
  • Identify risks and opportunities in daily operations, taking proactive steps to mitigate risks and enhance efficiency.
  • Support peers and team members as needed, fostering a collaborative and supportive work environment.
  • Operate independently to assist end users promptly and effectively, demonstrating a high degree of autonomy and accountability.
  • Exhibit curiosity and an open-minded approach to rationalize and improve existing systems and processes.
  • Foster a culture of collaboration, knowledge sharing, and continuous learning within the team.

Profile required

  • Bachelor's Degree inputer Science, Information Technology, Engineering, or a related field.
  • Proficiency in UNIX / Linux systems, includingmand-line operations, log analysis, and troubleshooting.
  • Strong knowledge of SQL for querying databases, generating reports, and debugging data-related issues.
  • Experience with scripting languages (like Python, Shell, Perl) to automate tasks and enhance system monitoring.
  • Hands-on experience with monitoring tools (like Nagios, Splunk, Grafana, or similar) to track system performance and detect anomalies.
  • Ability to analyze logs to identify and resolve technical issues.
  • Knowledge of financial systems (like order management systems, bookkeeping platforms, and position management tools) and understanding of Equity Prime Brokerage and securities financing is highly desirable.
  • Experience working in a Follow-the-Sun support model and collaborating with global teams.
  • Ability to work in a fast-paced, high-pressure environment, especially during critical incidents.
  • Excellent Englishmunication skills to interact with users, management, and global teams along with ability to translate technical issues into simple language for users.
  • Industry standard certifications like ITIL, Agile and DevOps in cloud technologies, Unix / Linux, SQL etc are preferred but not mandatory.

    • Job ID BBBH161922

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    Application Support • Hong Kong