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Technical Account Manager (Post-Sales Management)(Based in HK)

Technical Account Manager (Post-Sales Management)(Based in HK)

Trend MicroHong Kong
22 days ago
Job description

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

This role is ideal for individuals passionate about cybersecurity, who enjoy solving technical challenges and working with our enterprise clients. If you have a strong technical background and excellent communication skills, we invite you to join our team!

Job Responsibilities :

  • Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
  • Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
  • Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro’s technical experts.
  • Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.

Qualifications :

  • Minimum 2 years of experience in IT related industry.
  • Proficiency in Cantonese and English, both verbal and written.
  • Hands-on experience with at least one of the following : Microsoft Windows Servers, Linux, or VMware vSphere.
  • Strong expertise in TCP / IP networking.
  • Excellent troubleshooting and problem-solving skills.
  • Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

    • Nice to Have :

  • Familiarity with cybersecurity or IT security-related products.
  • Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
  • Knowledge of database administration (MS SQL Server) and shell scripting.
  • Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA / VCP, AWS, Azure, or GCP are a plus.

    • We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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    Account Manager • Hong Kong