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Senior Associate / Associate, Operations Intelligence, Consumer Banking

DBS Bank (Hong Kong) LimitedHong Kong, Hong Kong

23 days ago

Job description

Responsibilities

To assist the team head to formulate strategies and plans in align with bank's objectives and leading the team to achieve team's business goals and targets.
To formulate and produce the timely, accurate and quality MIS reports and share insights to facilitate decision making
To develop the effective and efficiency way topile the MIS data for MIS data maintenance
To automate and streamline reporting journey
To understand & provide report user requirement to build Operations datamarts
To develop and maintain dashboards, key indicators for leadership team to track key metrics
To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities
To analyze the operation efficiency from operation data to optimize operation procedures
Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points
To liaise with stakeholders to facilitate the data requirement and logistics
To streamline execution of the end-to-end data management process to improve the productivity and efficiency
To conduct periodical review and health check to ensure accurate data are generated for study and analysis
To draw insight from data / dashboards to identify opportunities & rmendation to users in call diversion and digital adoption

Requirements

Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines

Minimum 5 year's relevant experience in banking or financial industry

Process transformation mindset with related experience is preferred

Good analytical and problem-solving skills

Be data sensitive with sound presentation skills

Detail-oriented, and able to work independently

Initiative and a good team-player

Good interpersonal andmunication skills

Proficient knowledge in business intelligence / data visualization tools like Qlikview / Qliksense and Tableau

Ability to work under tight deadline and handle multiple projects

Excellentmand of written and spoken English and Chinese

Less experienced candidateswill also be considered

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We offer apetitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Job ID WD74797

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Senior Intelligence • Hong Kong, Hong Kong