Senior Associate / Associate, Operations Intelligence, Consumer Banking

Responsibilities

• To assist the team head to formulate strategies and plans in align with bank's objectives and leading the team to achieve team's business goals and targets.
• To formulate and produce the timely, accurate and quality MIS reports and share insights to facilitate decision making
• To develop the effective and efficiency way topile the MIS data for MIS data maintenance
• To automate and streamline reporting journey
• To understand & provide report user requirement to build Operations datamarts
• To develop and maintain dashboards, key indicators for leadership team to track key metrics
• To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities
• To analyze the operation efficiency from operation data to optimize operation procedures
• Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points
• To liaise with stakeholders to facilitate the data requirement and logistics
• To streamline execution of the end-to-end data management process to improve the productivity and efficiency
• To conduct periodical review and health check to ensure accurate data are generated for study and analysis
• To draw insight from data / dashboards to identify opportunities & rmendation to users in call diversion and digital adoption

Requirements

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We offer apetitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Job ID WD74797