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Client Operations Account Supervisor

CollinsonQuarry Bay

3 days ago

Job type

Quick Apply

Job description

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

We are offering......

Hybrid work arrangement (work from home / office)
15 to 18 days Annual Leave
16 weeks Maternity / 14 days Paternity Full Paid Leave
Discretionary Bonus
Free Priority Pass Membership (unlimited airport lounge access)

About this role...…

Support in ensuring B2B accounts are set-up and administered efficiently and effectively.

Lead and manage the day-to-day operations activities independently and provide excellent service to B2B accounts throughout the whole client life cycle on all aspects

Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts.

Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions

Ensure B2B accounts are set-up and administered efficiently and effectively.

Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program.

Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA

Identify, investigate and resolve issues and troubleshoot problems for designated accounts.

Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements.

Understand and meet SLA’s in a time pressured environment.

Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts

Support the Management Team in providing detailed information on B2B accounts.

Responsible for creating and updating operational procedures.

Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests.

Prepare weekly / monthly reports, customize a set format of reports from system into client specific requirements

Perform ad-hoc project as assigned

You might fit for the role if you have...…

Degree in Business Administration or related discipline.

Minimum 5 years of working experience in operational and client administration preferably with at least 2 years at managerial level, experience in project management is a plus.

Excellent project management skills

Experience in Account management or Sales Support / Administration, preferably with banking / finance sector

Excellent inter-personal, customer servicing and problem-solving skills.

Assertive, initiative, methodical, detail-oriented, highly organized in work procedures

Excellent command of written and spoken English, Chinese

Candidates who can speak in other Asian languages such as Japanese or Korean is an advantage

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Operation Operation • Quarry Bay

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