Responsibilities
Act as the primary contact between the end-user and the IT department
Provide first-level support for hardware / software / network issues at user side
Manage users’ tickets or requests via helpdesk software (ServiceNow)
Escalate complex issues to higher-level support teams if cannot be resolved at the first-level support
Maintain a high level of customer service, ensuring user satisfaction
Assist in maintaining the documentation of service management processes
Assist in maintaining IT inventory records
Requirements
Higher Diploma or above in Information Technology, Computer Science, or related discipline
Minimum of 2 years of experience in IT Support, Service Desk, or a similar role
Experience in handling Office 365 related requests
Familiarity with helpdesk software (ServiceNow) and remote support tools
Certifications in relevant IT fields (e.g., ITIL, CCNA, Microsoft) would be an advantage
Strong organizational and administrative skills
Strong troubleshooting and problem-solving abilities
Ability to work independently and as part of a team
Strong communication skills and customer service orientated
We provide market-competitive packages and fringe benefits to our staff to ensure they are well-rewarded to excel in their career.
Don't hesitate. Please apply NOW!
We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose. For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below http : / / www.nanfung.com / en / common / pics.
Nan Fung Group” and “the Group” mean Nan Fung Group Holdings Limited and its subsidiaries.
Contract • Hong Kong