IT Support (1-year contract)

Responsibilities

Act as the primary contact between the end-user and the IT department

Provide first-level support for hardware / software / network issues at user side

Manage users’ tickets or requests via helpdesk software (ServiceNow)

Escalate complex issues to higher-level support teams if cannot be resolved at the first-level support

Maintain a high level of customer service, ensuring user satisfaction

Assist in maintaining the documentation of service management processes

Assist in maintaining IT inventory records

Requirements

Higher Diploma or above in Information Technology, Computer Science, or related discipline

Minimum of 2 years of experience in IT Support, Service Desk, or a similar role

Experience in handling Office 365 related requests

Familiarity with helpdesk software (ServiceNow) and remote support tools

Certifications in relevant IT fields (e.g., ITIL, CCNA, Microsoft) would be an advantage

Strong organizational and administrative skills

Strong troubleshooting and problem-solving abilities

Ability to work independently and as part of a team

Strong communication skills and customer service orientated

We provide market-competitive packages and fringe benefits to our staff to ensure they are well-rewarded to excel in their career. ​

Don't hesitate. Please apply NOW!​

We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose. For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below http : / / www.nanfung.com / en / common / pics.

Nan Fung Group” and “the Group” mean Nan Fung Group Holdings Limited and its subsidiaries.