Retail Performance & Education Intern

DiorHong Kong SAR

16 days ago

Job description

Position

The main mission of ASPAC Retail Excellence Department is to lead business development, implementation and set the Dior Retail Standards.

These Retail Projects and Tools are aimed to improve and ensure strong and consistent Client Experience, drive Retail Performance, Retail Operations Excellence, develop Retail Teams and implement Top / Regional Management strategies at point of sales.

Support the stores in their day-to-day retail and operational activities as well as champion retail projects (pop-ups, new store openings, etc.), by optimizing stores operations.

Job responsibilities

Retail Performance & Education Projects

Assist the Retail Performance Manager on the deployment and follow up on retail digital tools (clienteling app, retail BI) and client experience projects (Net Promoter Score and Mystery Shopping)
Update the roll out progress of retail projects and retail digitalization roadmap on a timely basis
To partner closely with the International Retail Performance team and follow up with the local markets on the progress of International Retail projects (i.e. BC remuneration & compensation / benefits, ecosystem field team management)
Assist in generating reports and enriching the contents of the Retail Quarterly Newsletter
Assist in monitoring and analyzing the sales performance and retail KPIs (particularly on the topic of BC productivity trend) with a focus on boutique / top doors.
Assist in updating and consolidating sales data for the regional incentive programs
Assist in managing the contents on retail education tools (My Dior, Skillsup)

Retail Performance & Education Seminars

Support in organizing the Regional Performance & Education trainings / seminars, including creating training content for the Retail Curriculum.

Assist in the overall organization of Regional Retail & Education Seminars by consolidating all the participants accommodation and logistics arrangement and requests

Assist in the proposal of retail seminar gifts and ordering through vendors and dispatch to office or hotel venue

Retail Performance & Education Meetings

Assist in preparation of presentation contents for kick-off, mid-year, quarterly, and monthly meetings

Update the Retail & Education orientation deck monthly

Facilitate and assist quarterly meetings with each local market to record the best practices and other relevant information shared by each local market.

Retail Administration

In charge of annual ordering of certificates and trophies for regional contests from vendor and dispatching to local markets

Support the team in vendor creation process for all new vendors

Profile

Bachelor’s degree in data science, business management or a related field with a focus on analytics or digital development is preferred

Experience in retail / merchandising performance, or in finance is a plus

Fluent in English (both written and spoken)

Able to work in a multicultural environment and stakeholder with different teams and local markets in the organization

Proficiency in MS Office, particularly Excel and PowerPoint

With strong analytical skills in a result-oriented approach to analyze retail performance data with attention to details

Demonstrate independence, agility, organization, teamwork, and problem-solving skills

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Intern • Hong Kong SAR

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