ABOUT THE TEAM
A career at Swire Properties is more than just work, it’s a calling.
We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.
Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.
We are currently looking for a Customer Services Officer to join our Building Management Team at Cityplaza. Our team is specialized in providing quality customer services to our premium members and shoppers.
RESPONSIBILITIES
- Handle inquiries and complaints at the designated / information counter
- Provide operational support for the loyalty programme, and participate in various promotional activities
- Handle the membership related matters and manage the VIP concierge areas in organized ways
REQUIREMENTS
HKDSE / HKALE or aboveMinimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experienceCandidates with experience in serving premium members, working at and managing premium lounges will be a plusBuilds strong customer relationships and delivers customer-centric solutionsDevelops and delivers communications that convey a clear understanding of the unique needs of different audiencesBuilds partnerships and works collaboratively with others to meet shared objectiveProactive and pleasant personalityFluent in spoken English and Chinese, including Cantonese and PutonghuaBasic computer skills such as Excel, Word, etc5-day work with 9 hours daily, willing to work on a roster basisWHY CHOOSE US
We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017HRoot Best Employer Award 2023 (Chinese Mainland)