Senior Customer Due Diligence Officer

The Job

The job holder is responsible for performing Customer Due Diligence (CDD) activities and co-ordinating the Know Your Customers (KYC) / Anti-Money Laundering (AML) efforts across the Club.

You will :

• Conducts desktop information search from open sources for customer profiling and prepare the customer profile reports for management review and endorsement
• Coordinates with Customer Care, segment teams and Security and Integrity team (S&I) on the joint operations in Source of Wealth Inquiry and Customer Due Diligence check exercise
• Follows up the cases identified from the monthly exercises of ‘Account Closure due to accounts not used for betting purposes’ and ‘Referrals of Accounts from S&I’ and ‘Account Balance exceeding threshold limit’, etc.
• Establishes and maintain Standard Operation Procedures (SoP) on Customer Due Diligence; recommends processes improvement and enhance the effectiveness and efficiency from time to time.
• Explores using data visualization and insights to improve the productivity and effectiveness in identifying suspicious accounts / transactions for CDD purposes
• Acts as the Point-of-Contact of CDD for the division and supports planning, implementation and monitoring the execution of the AML measures within the Division
• Undertakes other duties as assigned by Line Manager

About You

You should have :