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Customer Service Advisor - Full-time (Central Store)

Customer Service Advisor - Full-time (Central Store)

Decathlon Hong KongHong Kong, Hong Kong, HK
30+ days ago
Job type
  • Quick Apply
Job description

Your Purpose

At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.

What You’ll Be Doing

  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening / closing
  • Take part in layout, stock, and omnichannel service operations

Requirements

  • Friendly, calm, and solution-focused in your approach
  • Good communication skills and enjoy working with people
  • Detail-oriented, reliable, and accurate in handling systems and processes
  • Flexible availability, including weekends and public holidays
  • Experience in customer service or retail can be helpful but not required
  • Basic knowledge of sports products or involvement in sports activities is welcomed
  • Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

    • Benefits

    Why Join Us?

    We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate :

  • Performance Bonus based on your team’s results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development , locally and globally

    • Let’s Make Every Visit Memorable

    Love helping people and solving problems? Apply now and bring sport to life with us.

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    Customer Service • Hong Kong, Hong Kong, HK

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