Customer Engagement Officer

Join Us, Advance Forward.   At Ricoh, we’re not just imagining a future bright with ideas-we’re already building it.   Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimisation. We provide the expertise and leverage the   power of our regional APAC diversity to deliver true value to our customers.   We bring people, processes, and technology together to deliver competitive advantage for our APAC customers and increase value to their business.   By making data accessible faster and with more insight than ever before, as well as embracing different perspectives, we can help our customers with diverse needs in a more agile way.   Being part of the Ricoh family means working with passionate and creative people who are dedicated to making a difference for our customers, our communities, our society, and for each other.   We share our successes and are always striving to be more, both as a team and in our own careers.   Together we are inventing a new future, one driven by a unique vision and built to create sustainable success.   http : / / www.ricoh.com.hk

About Your Role :

• Register customer feedback from different channels and prepare customer sentiment reports for management on regular basis.
• Follow up on customer voices and complaints to provide resolutions to customers in a timely manner.
• Communicate to selected customers about our services and collect requirements through telephone surveys or face to face meetings.
• Conduct customer satisfaction surveys and provide analysis reports on the area for improvements
• Handle customer’s inquiries and support to follow up with internal departments for handling their requests

Does it sound like you?

Great People. Great Benefits :

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.