Team Lead, Trade Support - Foreign Custody Firm

Responsibilities

Operations Management :

• Ensure smooth and accurate day-to-day operations, including timely product delivery and resolution of high-priority issues.
• Maintain quality client service and adherence to business standards and control measures.
• Handle escalations and ensure prompt resolution of key issues.
• Strategic Planning : Develop and execute a business plan aligned with the team's goals, organizational structure, and budget. Report on key performance indicators and progress to senior management.
• Team Leadership : Lead, motivate, and develop team members through training and performance management. Foster a collaborative and results-oriented culture.
• Process Improvement : Continuously review and improve processes, procedures, and systems to enhance efficiency. Stay updated on new technologies and applications relevant to the department.
• Client and Stakeholder Management : Build and maintain productive relationships with clients and internal stakeholders. Support client retention and business development activities, including client visits and presentations. Collaborate with peers across business lines to achieve shared goals.

Requirements :

Job ID JN -052025-1981843