Assistant Facilities Services Manager (Car Park Operations)

The Department

Our Property Department is committed to providing integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management services to the key Business Units in the Club.

The primary purpose of this job is to oversee, maintain and implement the facility services and customer services at HKJC carparks to ensure a safe and delight car parking experience for the club staff, club members and public customers in both race days and non-race day. Ensuring the carpark facilities and infrastructure are functional, safe and meeting with the club operation direction. Ensuring all resources applied in the carparks must be achieving efficient and cost effective. The position should be always the focal point in working level and closely collaborate with all Club departments in all activities in racecourses and club premises such as Property Projects; Marketing promotions; PA matters; Non Race Day (NRD) Banquet as well as ad-hoc activities, etc.

The Job

You will :

• Ensure efficient and effective delivery of facilities operations by managing of resources planning in line with strategic business objectives, implementing and up keeping of the facility management, operation and maintenance services, coaching subordinates to demonstrate effective performance, and organising the training and development of staff.
• Ensure minimum disruption to business operations in unforeseeable emergency or crisis situations by following SOP and regularly update the SOP with reference to latest business operations and club direction. Ensure team members are familiar to emergency response plans and related remedial actions. Conduct regular refreshment training and review sessions to ensure continuous transfer of know-how and best practices from the markets.
• Monitor the performance of the services contractor and providers to ensure their services rendered are met with the required standards, time frame and SLA.
• Establish effective working relationships with related departments, external organisations, consultants, suppliers and contractors for obtaining the required information and services for our users, customers and racing personnel. These are vital information and services to support our operations such as medical and first aid services, weather information, transport information and marching bands performance etc.
• Assist the formulation of Service Level Agreements with user departments to achieve Key Performance Indicators at optimum cost, oversee the quality and execution of SOPs, and design follow up programs to ensure that services delivered are in a timely and efficient manner according to users’ requirements.
• Assist the preparation and monitoring of annual budgets, capital work programs and operating budgets for the carpark operation and facilities
• Monitor the agreed service levels are delivered by appropriate resources including manpower allocation, staff competency, services providers and technologies. Motivate the team / staff to be proactive, having regular communication with the team / staff to discuss problems, addressing needs of customers, and other stakeholders’ requirements.
• Assist the change management of both operation and management level. Handle staff conflict and complaint. Motivate staff to perform. Conduct regular review of system performance and work processes with objective to improve overall productivity and effectiveness of all levels of staff and operational efficient; Implement data collection, using data through data analysis to assess and identify various innovative solutions and use of technology to resolve shortfall and seek for continuous improvements.

About You

You should have :

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries