Customer Service Support Manager

Job Responsibilities :

• Responsible for planning and constructing the customer service support system, including collecting and organizing requirements, and coordinating with IT and online companies for system construction planning and implementation.
• Responsible for digitalizing customer service, managing smart customer service projects, promoting the digital transformation of customer service, empowering frontline staff, initiating self-service customer service pipeline projects, improving service marketing efficiency, and enhancing customer satisfaction.
• Coordinate the requirements for RPA, Big Data, IOP, platform, etc., and collaborate with the DI team for implementation.
• Manage the team, organize and coordinate team members to carry out project work and tasks.

Job Requirements :

Minimum of 6 years of work experience in system development or project management related to the mobile communication industry.

Master's / Bachelor's degree, preferably in computer science, software engineering, information systems, or related fields.

Proficient in project management, with strong skills in learning, communication, and coordination.

Familiarity with common databases, web development technologies, server-side development technologies, front-end development technologies, etc.

Enthusiastic about building new systems / applications, continuously iterating and optimizing existing functions based on system usage and user needs. Possess clear logical thinking, analytical mindset, and ability to work independently.

Attention to detail and skilled in handling complex business processes.

Proficiency in both written and spoken English and Mandarin.

When you work :

5 days work

8 hours / day

What you enjoy :

Discretionary Performance bonus

Life insurance

Medical insurance

Education subsidies

Birthday gift

Marriage leave

Birthday leave

Staff discount