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Customer Service Support Manager

Customer Service Support Manager

China Mobile Hong Kong Co. Ltd.Hong Kong, CN
30+ days ago
Job description

Job Responsibilities :

  • Responsible for planning and constructing the customer service support system, including collecting and organizing requirements, and coordinating with IT and online companies for system construction planning and implementation.
  • Responsible for digitalizing customer service, managing smart customer service projects, promoting the digital transformation of customer service, empowering frontline staff, initiating self-service customer service pipeline projects, improving service marketing efficiency, and enhancing customer satisfaction.
  • Coordinate the requirements for RPA, Big Data, IOP, platform, etc., and collaborate with the DI team for implementation.
  • Manage the team, organize and coordinate team members to carry out project work and tasks.

Job Requirements :

  • Minimum of 6 years of work experience in system development or project management related to the mobile communication industry.
  • Master's / Bachelor's degree, preferably in computer science, software engineering, information systems, or related fields.
  • Proficient in project management, with strong skills in learning, communication, and coordination.
  • Familiarity with common databases, web development technologies, server-side development technologies, front-end development technologies, etc.
  • Enthusiastic about building new systems / applications, continuously iterating and optimizing existing functions based on system usage and user needs. Possess clear logical thinking, analytical mindset, and ability to work independently.
  • Attention to detail and skilled in handling complex business processes.
  • Proficiency in both written and spoken English and Mandarin.
  • When you work :
  • 5 days work
  • 8 hours / day
  • What you enjoy :

  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount
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