Claims Manager, Life and Health, APAC

Job Description

About this job :

The role of the Claims manager, Life and Health, APAC (Asia, Australia and New Zealand) requires delivery of quality claims services for our clients in the APAC region. The ideal candidate must be able to manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.

About the role : Key responsibilities

• Provide accurate and timely assessment of claims from cedants, thus supporting the business unit productivity, quality, and service level standards
• Manage claims related responsibilities for clients in APAC and provide clients with expert opinions including complex claims and thought leadership insights from a technical perspective
• Review, resolve and respond to claims, disputes and inquiries
• Conduct audits and onsite reviews as required by our market unit
• Engagement in projects and process improvement initiatives (internal and external)
• Support the Medical solutions and business teams with product development and tenders from clients in APAC, including supporting cedant claims capability assessments and treaty reviews
• Maintain profitability and sustainability of the books of business via client engagement and strategic portfolio reviews
• Support the proper governance and compliance framework within the claims function in APAC
• Develop and deliver claims technical training to clients across APAC, including being involved with regional claims training programs across APAC
• Support the delivery of claims solutions to clients such as disability claims scores and claims rules engines
• Collaboration with claims team members in the global team and other markets within PartnerRe
• Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
• Enhance our footprint in industry associations across APAC
• Any other projects or responsibilities assigned as part of the APAC team

Qualifications

About you :

Technical skills / competencies

Soft Skills

Work experience

Education

Professional qualifications / Designation

Additional Information

LI-Hybrid

PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best.  We invite you to learn more about D&I at PartnerRe.

Thank you,

PartnerRe Hiring Team