Account Manager - Restaurant

Job Description

Relationship Management : Develop and maintain strong partnerships with a portfolio of restaurants, addressing high-priority requests and escalations.

Business Planning : Lead joint business planning efforts and conduct regular strategy meetings with partners to review performance.

Performance Analysis : Analyze commercial and operational performance metrics to optimize results and drive revenue growth. Formulate data-driven growth strategies to enhance market presence.

Metric Tracking : Forecast and monitor monthly and quarterly account metrics to ensure alignment with business objectives.

Internal Collaboration : Work closely with internal teams on daily operations, logistics, promotions, and marketing campaigns to ensure seamless execution.

Project Coordination : Oversee all project-related matters, managing daily project management challenges and liaising with internal departments to consolidate user requirements.

Campaign Management : Manage partnered marketing campaigns and business-as-usual promotions, addressing incoming operational inquiries in coordination with the operations team.

Qualifications

Desired Skills and Experience

• At least 4 years’ experience in an account management or operational sales role, possess outstanding communication and interpersonal skills
• Ability to analyze and draw inference from data with actionable insights
• Experience in delivering client-focused solutions based on partners’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
• Experience in digital marketing solutions selling preferred
• Knowledge in Chinese Word Processing is mandatory
• Knowledge in the use of Salesforce preferred