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Reservations Supervisor / Assistant Reservations Supervisor

Reservations Supervisor / Assistant Reservations Supervisor

The Fullerton Ocean Park Hotel Hong KongHong Kong
30+ days ago
Job description

Responsibilities

  • At all times strive to represent The Fullerton Ocean Park Hotel Hong Kong in a professional, courteous, efficient manner
  • Manage daily operations of the reservations department, including handling inquiries and resolving issues with hotel’s operating procedures and best practices
  • Monitor booking systems and reports to maintain accuracy and optimize occupancy rates
  • Analyze reservation trends and assist in prepare action plan for improving reservations sales and associated business
  • Liaise with other departments in regards of reservations related issues
  • Posses brand-hearted services and maintain a good level of product knowledge

Requirements

  • Minimum 4 years of experience in reservations / front office, or an equivalent combination of education and experience
  • High School or Vocational Certificate in Hotel Management, Business Administration, or a related field
  • Be computer literate, preferably with Opera Cloud system knowledge
  • Demonstrate the ability to interact positively with customers, employees and third parties, reflecting the high standards of the hotel
  • Demonstrate problem solving and reasoning abilities, well time management and organization skills
  • Be proficient in verbal and written English and Mandarin
  • Able to identify and anticipate guest’s needs with professional telephone manner
  • Candidate with less experience will be considered as Assistant Reservations Supervisor
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    Supervisor • Hong Kong

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