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Reservations Supervisor / Assistant Reservations Supervisor
The Fullerton Ocean Park Hotel Hong KongHong Kong30+ days ago
Job descriptionMinimum 4 years of experience in reservations / front office, or an equivalent combination of education and experience High School or Vocational Certificate in Hotel Management, Business Administration, or a related field Be computer literate, preferably with Opera Cloud system knowledge Demonstrate the ability to interact positively with customers, employees and third parties, reflecting the high standards of the hotel Demonstrate problem solving and reasoning abilities, well time management and organization skills Be proficient in verbal and written English and Mandarin Able to identify and anticipate guest’s needs with professional telephone manner Candidate with less experience will be considered as Assistant Reservations Supervisor
Responsibilities
- At all times strive to represent The Fullerton Ocean Park Hotel Hong Kong in a professional, courteous, efficient manner
- Manage daily operations of the reservations department, including handling inquiries and resolving issues with hotel’s operating procedures and best practices
- Monitor booking systems and reports to maintain accuracy and optimize occupancy rates
- Analyze reservation trends and assist in prepare action plan for improving reservations sales and associated business
- Liaise with other departments in regards of reservations related issues
- Posses brand-hearted services and maintain a good level of product knowledge
Requirements
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Supervisor • Hong Kong