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IT Specialist - Technology Support

AonHong Kong, Hong Kong

30+ days ago

Job description

IT Senior Specialist - Technology Support

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Working proactively and independently in IT infrastructure projects
Assisting the CTS Lead to lead a team of IT Associate to provide end-user technical support and problem resolution
Working with internal / external IT Subject Matter Experts (regional) to ensure timely resolution of issues
Contributing ideas to continuously improvement IT service quality to meet SLAs and achieve high customer satisfaction
Suggesting and organize IT activities / training for end-users
Additional Project work as required
Overtime working during non-office hours may necessary for projects / incidents
Motivate team members, and engaging internal users

Skills and experience that will lead to success

Bachelor’ Degree in Computer Science / MIS or IT related field

3 years experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments.

Experience of regional helpdesk support and project management preferred

Organizing IT activities and technical training experience is needed

Motivate team members

Organizational, time-management and Computerized documentation skills

Demonstrate a passion for excellent customer service, strong probing, problem solving, active listening skills along with the ability to organise and prioritise your work.

Good all-rounded tech skills on desktop support and, level-1 server administration : computer and back-end administration (file server backup and basic networking knowledge)

You will be part of a virtual team with exposure to a variety of internal users across region and will therefore need to have Good verbal and written communications skills in English, Cantonese and Mandarin

Occasionally you may be required to work slightly adjusted hours to accommodate for projects.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!