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Staff Solution Engineer

Staff Solution Engineer

NiumHong Kong
18 days ago
Job description

Responsibilities

  • Support the sales team in facilitating deal closure and addressing customer use cases.
  • Conduct product presentations and demonstrations to illustrate how our solutions address customer needs.
  • Develop and deliver detailed technical proposals, including solution architecture and implementation plans.
  • Oversee the technical aspects of customer projects post-sale, ensuring smooth integration and deployment of solutions.
  • Offer ongoing technical support to optimize product usage and resolve any issues.
  • Demonstrate expertise in RESTful APIs, with a focus on customer onboarding, card issuance, collection, and cross-border payments.
  • Address and resolve technical challenges related to API integration and functionality.
  • Monitor project progress, ensuring that milestones and deadlines are met.
  • Collaborate with cross-functional teams, including product development andpliance, to ensure adherence to regulatory and industry standards.
  • Work with internal teams to ensure cohesive project execution and successful oues.
  • Utilize data and analytics to guide project decisions and provide performance insights.
  • Track and report on key metrics related to project success and customer satisfaction.

Requirements

  • 4+ years of relevant work experience and a Bachelor's degree inputer Science / Engineering
  • Experience in a client-facing technical role payment industry experience a plus.
  • In-depth knowledge of customer facing solutioning, implementations, project management, and technical acumen.
  • Strong presentation andmunication skills, with the ability to explain technical information to both technical and non-technical audiences.
  • Demonstrated project management experience, with the ability to manage multiple projects and track progress.
  • Ability to collaborate effectively with cross-functional teams and manage relationships with stakeholders.
  • Experience working withpliance and legal teams to ensure regulatory adherence.
  • Strong problem-solving abilities and a data-driven approach to decision-making.
  • Fluent written and spoken English and Mandarin.
  • Preferred skillset

  • Experience with API technology : RESTful APIs, API Design, Swagger, OpenAPI, etc.
  • Experience with payment gateways, issuance processing, and other financial technologies.
  • Experience with tools such as API Best Practices, Application integrations, Databases, Logging Tools, and SalesForce is a plus.
  • Knowledge of SWIFT Payments and formats (MT and ISO) is a plus.
  • Familiarity with industry regulations and standards, such as PCI-DSS, GDPR, PDPA, SCA
  • Relevant certifications in project management or solution engineering are a plus.
  • What we offer at Nium

    We Value Performance : Throughpetitive salaries, performance bonuses, salesmissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

    We Care : The wellness of Nium'ers is our #1 priority. We offer medical coverage along with 24 / 7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

    We Upskill Ourselves : We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

    We Constantly Innovate : Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World's Top Fintechpanies 2024.

    We Celebrate Together : We recognize that work is also about creating great relationships with each other. We celebrate together withpany-wide social events, team bonding activities, happy hours, team offsites, and much more!

    We Thrive With Diversity : Nium is truly a globalpany, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we aremitted to providing a safe and weing environment for everyone.

    For more detailed region-specific benefits : / / nium / careers#careers-perks

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    Engineer • Hong Kong