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Staff Solution Engineer

NiumHong Kong

21 days ago

Job description

Responsibilities

Support the sales team in facilitating deal closure and addressing customer use cases.
Conduct product presentations and demonstrations to illustrate how our solutions address customer needs.
Develop and deliver detailed technical proposals, including solution architecture and implementation plans.
Oversee the technical aspects of customer projects post-sale, ensuring smooth integration and deployment of solutions.
Offer ongoing technical support to optimize product usage and resolve any issues.
Demonstrate expertise in RESTful APIs, with a focus on customer onboarding, card issuance, collection, and cross-border payments.
Address and resolve technical challenges related to API integration and functionality.
Monitor project progress, ensuring that milestones and deadlines are met.
Collaborate with cross-functional teams, including product development andpliance, to ensure adherence to regulatory and industry standards.
Work with internal teams to ensure cohesive project execution and successful oues.
Utilize data and analytics to guide project decisions and provide performance insights.
Track and report on key metrics related to project success and customer satisfaction.

Requirements

4+ years of relevant work experience and a Bachelor's degree inputer Science / Engineering

Experience in a client-facing technical role payment industry experience a plus.

In-depth knowledge of customer facing solutioning, implementations, project management, and technical acumen.

Strong presentation andmunication skills, with the ability to explain technical information to both technical and non-technical audiences.

Demonstrated project management experience, with the ability to manage multiple projects and track progress.

Ability to collaborate effectively with cross-functional teams and manage relationships with stakeholders.

Experience working withpliance and legal teams to ensure regulatory adherence.

Strong problem-solving abilities and a data-driven approach to decision-making.

Fluent written and spoken English and Mandarin.

Preferred skillset

Experience with API technology : RESTful APIs, API Design, Swagger, OpenAPI, etc.

Experience with payment gateways, issuance processing, and other financial technologies.

Experience with tools such as API Best Practices, Application integrations, Databases, Logging Tools, and SalesForce is a plus.

Knowledge of SWIFT Payments and formats (MT and ISO) is a plus.

Familiarity with industry regulations and standards, such as PCI-DSS, GDPR, PDPA, SCA

Relevant certifications in project management or solution engineering are a plus.

What we offer at Nium

We Value Performance : Throughpetitive salaries, performance bonuses, salesmissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care : The wellness of Nium'ers is our #1 priority. We offer medical coverage along with 24 / 7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

We Upskill Ourselves : We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Constantly Innovate : Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World's Top Fintechpanies 2024.

We Celebrate Together : We recognize that work is also about creating great relationships with each other. We celebrate together withpany-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive With Diversity : Nium is truly a globalpany, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we aremitted to providing a safe and weing environment for everyone.

For more detailed region-specific benefits : / / nium / careers#careers-perks

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Engineer • Hong Kong