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Customer Care Manager (APAC)

Customer Care Manager (APAC)

OdooSai Ying Pun, Hong-Kong
30+ days ago
Job description

Customer Care Manager (APAC)

Sales / Direct Customer Success / Direct Customer Care 32 / F, 118 Connaught Road West, Sai Ying Pun, Hong-Kong

About Us

Odoo is an online business management software with a complete suite of business modules, covering all your needs from front-end to back-end. Our online apps help you to manage your finances, sales, inventory & manufacturing, human resources, marketing, and team productivity with 66 official Odoo apps and over 39k third-party apps.

You think it's too good to be true? See for yourself. Preview  .

Start a career with us. We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.

Responsibilities

Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As an Customer Care Manager in our Customer Success Team (Direct), you'll be responsible for our existing customer portfolios. You'll be handling your own portfolio of different companies within the APAC region using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers, to partner with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.

Your responsibilities include :

  • Managing a portfolio of + / - 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
  • Facilitating the successful onboarding of new customers
  • Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
  • Supporting our Sales Team by identifying opportunities of development

MUST HAVE

  • Bachelor degree or higher
  • Bilingual (English + one of the APAC languages)
  • Highly organised and autonomous
  • Excellent communication skill
  • Time, stress and priority management
  • Problem solving attitude

    • NICE TO HAVE

  • 1 - 3 years relevant experience in customer service, customer care, and / or account management
  • Immediate availability

    • VALUES

  • You are able to work in a fast-paced start-up environment with a hands-on attitude
  • You are open-minded and can react to change with agility
  • You are a quick and autonomous learner
  • You have an entrepreneur mindset and are not afraid to take appropriate initiatives
  • Willing to contribute to great company culture

    • Job Complexity : Personal Evolution :

    Variability of the Job :

    Technical complexity :

    Overachieving Possibilities :

    Team / Company Size :

    17 / 260 people

    Avg Deal Size : Sales Cycle :

    Company Growth :

    75% YoY

    Company Maturity : Profitable

    Need More Info?

    Time off

    15 days of annual leave, sick leaves

    Sponsored Events

    Friday happy hours, great team buildings, sports activities, company dinners

    Gratuity

    End-of-year payment

    Eat & Drink

    Coffee, tea, fruit and snacks are provided at all time

    Great Location

    Opposite of MTR exit A2, Sai Ying Pun

    Company Culture

    Young, dynamic and international work environment

    Work-life Balance

    Flexible working hours, work from home benefit

    Insurance Benefit

    Medical, dental, mental and life insurance provided

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    Customer Manager • Sai Ying Pun, Hong-Kong