Digital Business Analyst – Insurance Digital Platform (1-year contract)

About the Company

Our client is a leading insurance provider committed to transforming the customer journey through digital innovation. With a strong focus on customer-centric platforms, they are investing in next-generation solutions to enhance engagement, streamline operations, and deliver seamless digital experiences.

Role Overview

We are seeking a Digital Business Analyst to join the transformation team. This role will play a key part in analyzing, designing, and optimizing digital platforms.

Key Responsibilities

• Collaborate with stakeholders to gather and document business and user requirements for digital CX initiatives.
• Translate business needs into functional specifications, user stories, and wireframes.
• Work closely with UX / UI designers, developers, and QA teams to ensure solutions meet customer expectations.
• Support end-to-end project delivery, including UAT planning, execution, and issue resolution.
• Analyze customer journeys and identify opportunities to improve digital touchpoints and self-service capabilities.
• Monitor platform performance and user feedback to drive continuous improvement.
• Ensure alignment with regulatory and compliance standards in the insurance domain.

Requirements

We apologies that only shortlisted candidates will be contacted.

For more details, please feel free to ping me for a chat or send me an email at hfong@captarpartners.com📩Please let me know if you have any referrals or if you are interested in the role.