To support daily operations and customer services to provide and maintain customer satisfaction of good service
To handle presentation materials and analysis reports
Anticipate operational risk and proactively work with colleagues in contract logistics and freight forwarding to problem solve shipment bottlenecks, especially during peak seasons
To handle customers and vendors enquiry promptly and professionally
Recommend best solutions to meet service level and improve customer satisfaction
Familiar with the operations of warehousing
Other ad-hoc projects assigned by the management
Requirements :
University degree holder
5 years experiences in operations and customer service in airfreight export
Experience in handling global airfreight and seafreight businesses