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Hotel Manager

Rosewood Hong KongHong Kong SAR

30+ days ago

Job description

Job Description

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JOB DESCRIPTIONS

To lead, manage and organize all aspects of Rooms Division to the highest professional standards in accordance with standard operating procedures.
To be accountable for the strategic direction & operations of housekeeping / laundry, front office, Manor Club, service center, concierge, butler reservations, transportation, Residences, etc.
To recruit, train, motivate and guide the Rooms team so that they may achieve their key responsibilities.
To design and implement marketing and sales programmes in co-ordination Marketing, Sales and Public Relations staff.
To identify and understand the type of business required to maximize opportunities during high and low demand periods.
To inspect various Front of House and Heart of House on a regular basis.
To provide direction to key subordinates on resolving problems
To analyse current and future market trends to ensure revenue potential during high and low demand periods.
To find opportunities to increase revenue for all service and product offerings in the department and to create new opportunities.
To recruit, train, motivate and guide the Rooms team so that they may achieve their key responsibilities.

JOB REQUIREMENTS

Minimum 10 years’ relevant working experience in a sizeable luxury hotel with at least 3 years in similar capacity

Excellent written and verbal English is a must, additional language will be an advantage

Proven ability to effectively interact with people of diverse backgrounds

Highly organized and professional with exceptional customer service and presentation skills

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Manager • Hong Kong SAR