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Corporate Customer Service Executive (Part-Time)

Delivery HeroHong Kong, HK

30+ days ago

Job description

Job Description

Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
Provide quotations for corporate clients and arrange food delivery to their workplace
Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience
Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
Operate in a highly autonomous environment which empowers you to make decisions
Contribute to high impact projects
Strategically think about operational improvements and efficiencies

Qualifications

Able to work for 2-3 days per week (min. 16 hours)

Open to undergraduate student

Good to have work experience related to customer service, account management or process improvement etc.

Passionate and enthusiastic attitude with professional customer service manner

Self-motivated to go the extra mile and think out of the box to solve problems

Ability to multi-task in an organized manner in a fast-paced working environment

Fluency in both English and Chinese, including word processing

Track record of building processes, tools, and teams that deliver amazing customer support

Strong organizational skills, work ethic / grit, and attention to detail

Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed

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Customer Service Executive • Hong Kong, HK

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