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Corporate Customer Service Executive (Part-Time)

Corporate Customer Service Executive (Part-Time)

Delivery HeroHong Kong, HK
30+ days ago
Job description

Job Description

  • Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
  • Provide quotations for corporate clients and arrange food delivery to their workplace
  • Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience
  • Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
  • Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
  • Operate in a highly autonomous environment which empowers you to make decisions
  • Contribute to high impact projects
  • Strategically think about operational improvements and efficiencies

Qualifications

  • Able to work for  2-3 days per week (min. 16 hours)
  • Open to undergraduate student
  • Good to have work experience related to customer service, account management or process improvement etc.
  • Passionate and enthusiastic attitude with professional customer service manner
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in an organized manner in a fast-paced working environment
  • Fluency in both English and Chinese, including word processing
  • Track record of building processes, tools, and teams that deliver amazing customer support
  • Strong organizational skills, work ethic / grit, and attention to detail
  • Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed
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    Customer Service Executive • Hong Kong, HK