Customer Service Associate

This role is one of the most important positions in our company because you have the most touch points with our users and drivers. You will rush to answer every call on the first ring, and when you are on the phone, you are our lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you.No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings.This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.優質的客戶服務是Lalamove最重視的價值，而客戶服務部站在公司的最前線，是提供優質服務的關鍵。與客戶和司機溝通時，您將代表Lalamove化身為Lalamove大使，您將決定客戶及司機的體驗。您必須致力提供最佳服務，因為Lalamove的形象是由您建立!客戶服務部每日需要處理各種不同的問題，您需要以平常心去面對每一通來電、以專業態度協助客戶及司機解決問題。

Responsibilities 主要職責：

• Answer incoming customer and driver calls / Handling chats enquiry and fulfill their request;
• Update customers on their order status and manage their expectation;
• Monitor fulfillment, and help customers find a vehicle if they have been waiting for a while;
• Manage corporate users and their request;
• Resolve user conflicts and performance issues related to drivers;
• Motivate your peers, and be a role model to others.
• Shift Duty is needed 需輪班工作
• Hotline Operating hr :  Mon - Sat : 08 : 00 -22 : 00, Sun& 09 : 00 -22 : 00)

Requirements 資歷要求：

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