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Reservations Sales Agent
The Fullerton Ocean Park Hotel Hong KongHong Kong30+ days ago
Job description2 years related experience or 1 year of experience in reservations / front office, or an equivalent combination of education and experience. High School or Vocational Certificate in Hotel Management, Business Administration, or a related field. Be computer literate, preferably with Opera system knowledge. Demonstrate the ability to interact positively with customers, employees and third parties, reflecting the high standards of the hotel. Demonstrate problem solving and reasoning abilities, well time management and organization skills. Be proficient in verbal and written English and preferably also in Mandarin. Able to identify and anticipate guest’s needs with professional telephone manner. Fresh graduate is also welcomed
Responsibilities
- At all times strive to represent The Fullerton Ocean Park Hotel Hong Kong in a professional, courteous, efficient manner.
- Manage reservations made by all reservations related channels in accordance with The Fullerton Ocean Park Hotel Hong Kong operating procedures and best practices.
- Liaise with other departments in regards of reservations related issues.
- Achieving hotel revenue goals
- Sell The Fullerton Ocean Park Hotel Hong Kong products and services according to The Fullerton Ocean Park Hotel Hong Kong standard operating procedures and best practices.
- Deliver brand-hearted services and maintain a good level of product knowledge.
Requirement
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Sales • Hong Kong