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Assistant Manager / Manager – Call Centre, Personal Financial Business Department
Chiyu Banking Corporation LimitedHong Kong30+ days ago
Job descriptionBachelor degree or equivalent experience IIQE and HKSI holder will be an advantage At least 2 years of customer service experience in banking / financial institutions Independent, self-motivated, customer-centric, able to work under pressure Good command of English and Chinese including Mandarin Proficient in MS Office and Chinese inputs On-shift duty may be required Applicants with more experience will be considered as Manager
Responsibilities
- Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
- Deliver quality services to customers through inbound and outbound calls
- Provide after-sale services to diverse customer types
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements
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Assistant Personal • Hong Kong