System Technical Support Engineer (Gov)

Responsibilities :

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users
• Provide daily health checks and monitoring on the computer systems and network to ensure their normal operation, and to recommend necessary follow up actions
• Support, configure and troubleshoot wired, VPN and wireless network
• Interact and follow up with other contractors for maintenance and fault reported for any IT equipment including PCs, notebooks, printers, scanners, monitors, mobile devices, software, servers and network equipment until case completed
• Answer Helpdesk hotline phone call and provide remote support through remote assistance software
• Facilitate the setup of domain accounts, departmental portal accounts, Lotus Notes accounts and VPN accounts for users
• Install, troubleshoot and maintain Lotus Notes and mail account for users
• Produce regular reports on network traffic, virus infection, internet attack, PC switch on after office hour, usage, and performance reports
• Provide VPN client, mobile device and network access support

Requirements :

Benefits :